Privacy Policy

LANDLORD DEVELOPERS (SMC-PRIVATE) LIMITED ("Company", "we", "our", or "us") operates the Landlord Services application and website ("Platform").

This Privacy Policy applies to all users of our Platform. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We collect only the information necessary to provide high-quality maintenance and repair services.

A. Information You Provide to Us

When you book a service through our Platform, we collect:

• Full Name: To identify you and address you properly
• Phone Number: To contact you regarding your service request
• Property Address: To dispatch technicians to the correct location
• Service Description: Optional details to better understand your needs

All required information is essential to process and fulfill your service request.

B. Automatically Collected Information

Our Platform may automatically collect limited technical information, including:

• Device type and model
• Operating system version
• Application version
• Basic diagnostic and crash data

This technical information is used solely to improve application stability, performance, and user experience.

We use your personal information for legitimate business purposes:

• ✓ Service Delivery: To process and manage your service bookings
• ✓ Communication: To contact you regarding your service requests
• ✓ Appointment Confirmation: To schedule and confirm service appointments
• ✓ Quality Improvement: To enhance our service quality and customer experience
• ✓ Performance Enhancement: To improve application functionality and performance
• ✓ Customer Support: To respond to your inquiries and provide assistance

⚠️ Important: We do not use your information for unrelated marketing purposes without your explicit consent.

We take data security seriously and implement industry-standard measures to protect your information:

• 🔐 Encryption: Secure data transmission using HTTPS protocol
• 🛡️ Access Controls: Limited access to personal data on a need-to-know basis
• 🔒 Administrative Safeguards: Policies and procedures to protect information
• ⚙️ Technical Measures: Security tools and systems to prevent unauthorized access

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only as long as necessary for:

• Fulfilling your service requests and providing ongoing support
• Maintaining accurate business and financial records
• Complying with legal, regulatory, and tax obligations

You have the right to request deletion of your data at any time by contacting us.

Our Platform is not intended for use by children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take immediate steps to delete such data from our systems.

Parents or guardians who believe their child has provided information to us should contact us immediately.

Our Platform may use standard system services, libraries, or APIs to enhance functionality, stability, and performance.

We may also include links to external third-party websites for informational purposes.

Disclaimer: We are not responsible for the privacy practices or content of external third-party websites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of our Platform after any changes indicates your acceptance of the updated Privacy Policy.